{"id":3395,"date":"2022-11-13T16:34:08","date_gmt":"2022-11-13T16:34:08","guid":{"rendered":"https:\/\/support.themewinter.com\/docs\/themes\/?post_type=docs&#038;p=3395"},"modified":"2022-11-13T16:37:00","modified_gmt":"2022-11-13T16:37:00","password":"","slug":"support-desk-10","status":"publish","type":"docs","link":"https:\/\/support.themewinter.com\/docs\/themes\/theme-docs\/buildbench\/support-desk-10\/","title":{"rendered":"Support Desk"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Please remember you have purchased a very affordable theme and you have not paid for a full-time web design agency. Occasionally we will help with small tweaks, but these requests will be put on a lower priority due to their nature. Support is also 100% optional and we provide it for your convenience, so please be patient, polite, and respectful.<\/p>\n\n\n\n<p>Please visit our\u00a0<a href=\"https:\/\/themeforest.net\/user\/tripples\"><strong>profile page<\/strong><\/a>\u00a0or ask questions\u00a0<a href=\"mailto:tripplesworld@gmail.com\">mailto:tripplesworld@gmail.com<\/a><strong>Support for my items includes:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Responding to questions or problems regarding the item and its features<\/li>\n\n\n\n<li>Fixing bugs and reported issues<\/li>\n\n\n\n<li>Providing updates to ensure compatibility with new software versions<\/li>\n<\/ul>\n\n\n\n<p><strong>Item support does not include:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customization and installation services<\/li>\n\n\n\n<li>Support for third party software and plug-ins<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Before seeking support, please&#8230;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Make sure your question is a valid Theme Issue and not a customization request.<\/li>\n\n\n\n<li>Make sure you have read through the documentation and any related video guides before asking for support on how to accomplish a task.<\/li>\n\n\n\n<li>Make sure to double-check the theme FAQs.<\/li>\n\n\n\n<li>Try disabling any active plugins to make sure there isn&#8217;t a conflict with a plugin. And if there is this way you can let us know.<\/li>\n\n\n\n<li>If you have customized your theme and now have an issue, backtrack to make sure you didn&#8217;t make a mistake. If you have made changes and can&#8217;t find the issue, please provide us with your changelog.<\/li>\n\n\n\n<li>Almost 80% of the time we find that the solution to people&#8217;s issues can be solved with a simple &#8220;Google Search&#8221;. You might want to try that before seeking support. You might be able to fix the issue yourself much quicker than we can respond to your request.<\/li>\n\n\n\n<li>Make sure to state the name of the theme you are having issues with when requesting support via ThemeForest.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Please remember you have purchased a very affordable theme and you have not paid for a full-time web design agency. Occasionally we will help with small tweaks, but these requests will be put on a lower priority due to their nature. Support is also 100% optional and we provide it for your convenience, so please [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"doc_category":[16],"doc_tag":[],"class_list":["post-3395","docs","type-docs","status-publish","hentry","doc_category-buildbench"],"year_month":"2026-04","word_count":292,"total_views":"892","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"teamwinter","author_nicename":"teamwinter","author_url":"https:\/\/support.themewinter.com\/docs\/themes\/author\/teamwinter\/"},"doc_category_info":[{"term_name":"BuildBench","term_url":"https:\/\/support.themewinter.com\/docs\/themes\/docs-category\/buildbench\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/support.themewinter.com\/docs\/themes\/wp-json\/wp\/v2\/docs\/3395","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.themewinter.com\/docs\/themes\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/support.themewinter.com\/docs\/themes\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/support.themewinter.com\/docs\/themes\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/support.themewinter.com\/docs\/themes\/wp-json\/wp\/v2\/comments?post=3395"}],"version-history":[{"count":5,"href":"https:\/\/support.themewinter.com\/docs\/themes\/wp-json\/wp\/v2\/docs\/3395\/revisions"}],"predecessor-version":[{"id":3400,"href":"https:\/\/support.themewinter.com\/docs\/themes\/wp-json\/wp\/v2\/docs\/3395\/revisions\/3400"}],"wp:attachment":[{"href":"https:\/\/support.themewinter.com\/docs\/themes\/wp-json\/wp\/v2\/media?parent=3395"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/support.themewinter.com\/docs\/themes\/wp-json\/wp\/v2\/doc_category?post=3395"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/support.themewinter.com\/docs\/themes\/wp-json\/wp\/v2\/doc_tag?post=3395"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}