The Reservation Message Settings in WPCafe allow you to display custom messages to customers during different stages of the booking process.
You can add personalized text for pending, confirmed, or unavailable schedules — helping your guests stay informed and improving their overall booking experience.
Why Customize Reservation Messages
- Keeps your communication consistent and professional.
- Reduces confusion about booking status.
- Adds a personal touch that matches your restaurant’s branding.
- Improves customer satisfaction and trust.
Accessing the Message Settings #
- Go to your WordPress Dashboard.
- Navigate to WPCafe → Settings → Reservation → Message.
- You’ll see three main message options under Reservation Message Settings.
Available Message Options #
1. Pending Message #
- This message appears when a customer submits a reservation that hasn’t been confirmed yet.
- Example: “Your reservation request has been received and is currently under review. We’ll confirm shortly!”
2. Confirmed Message #
- Shown once the reservation is successfully confirmed by the system or admin.
- Example: “Your reservation is confirmed! We look forward to seeing you soon.”
3. Empty Schedule Message #
- Displayed when no available time slots are found in the schedule.
- Example: “Sorry, no time slots are available for your selected date. Please try another day.”
Note: You can enable or disable any of these messages using the toggle switch beside each section.
How to Customize the Messages #
- Click inside any message box.
- Type your custom message text (you can include helpful details like restaurant name, contact info, or rebooking instructions).
- Enable or disable the toggle beside the message to activate or hide it.
- Click Save Changes once done.
Your messages will now automatically display to customers during the reservation process.
Frequently Asked Questions #
- Can I use HTML or formatting in the message text?
Yes. You can add simple text formatting or links to guide customers (e.g., “Visit our Menu Page”). - What happens if I leave a message box empty?
If a message box is blank, WPCafe will not display any text for that specific status. - Can I show different messages for different branches or locations?
Currently, messages are global. However, you can manually include branch details inside the message text.
Conclusion #
The Reservation Message Settings feature in WPCafe helps you maintain clear communication with customers throughout their booking journey.
By customizing pending, confirmed, and unavailable schedule messages, you can ensure guests always know what’s happening — building trust and enhancing their experience with your restaurant.
With just a few clicks, you can create a more personalized and professional reservation flow that fits your brand’s tone perfectly.
